Refund policy draft

The rule

You get a full refund within 7 days of buying a Pass if you’ve used 50 or fewer turns.

Examples

How to ask

Write to [CONTACT EMAIL] from your account email within 7 days. Paddle, our merchant of record, returns the money to your original payment method.

What happens after a refund

The Pass ends when the refund goes through, and you fall back to any free turns you have left that month. The same happens after a chargeback.

What never costs a turn

If it never starts answering, it’s free. Failed turns are not charged in the first place, so you don’t need a refund for them. “Wrong spot?” logs a wrong point so we can fix it. It does not refund a turn.

Deleting your account

An active Pass is forfeited when you delete your account. If you want a refund, ask before you delete.

Still to decide

[DECISION: how the 7-day rule applies to a second Pass]

[LAWYER: statutory refund and withdrawal rights by region, which this policy cannot reduce]